Politique d’expédition
Rainqueen is committed to delivering your order on time and efficiently. Below, you’ll find detailed information about our shipping procedures, timelines, and fees. By placing an order, you agree to the terms of this shipping policy.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been shipped, you will receive another notification.
Please note that high order volumes during sales or promotional periods may slightly extend processing times. We appreciate your patience in such cases.
Domestic Shipping
We offer standard and express shipping options for all domestic orders.
- Standard shipping: Estimated delivery time is 5-7 business days.
International & Domestic Shipping
We currently ship to selected countries worldwide.
- International shipping: Estimated delivery time is 7-21 business days, depending on the destination.
Shipping Costs:
Shipping rates for both international and domestic orders vary by location and will be calculated at checkout. Please note that international customers are responsible for any applicable duties, taxes, or import fees.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for tracking updates.
Delivery Delays
While we strive for timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances, such as carrier delays, customs procedures, or weather conditions. If your order is significantly delayed, please contact our customer support team at info@rainqueen.com, and we will assist you in tracking your shipment.
Lost or Damaged Packages
Rainqueen is not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier. In case of a lost or damaged package, please contact the carrier directly or reach out to our customer support team for assistance.
Changing Your Shipping Address
If you need to change your shipping address, please contact us within 24 hours of placing your order at info@rainqueen.eu Once your order has been processed, address changes may no longer be possible.
Questions?
If you have any questions about shipping or your order, don’t hesitate to contact our customer support team at info@rainqueen.eu We're here to help!